ERROR
CODES |
|
DEFINITION |
|
RECOMMENDED ACTION |
128 |
|
Error in reply from the dispenser mechanism |
|
Verify that the power supply is operating and the DC voltages
are being supplied to the dispenser are correct.
Verify that the cables from the Docking Assembly to the Electronic Journal
to the Dispensing Mechanism are securely seated to the connectors at both
ends of each cable. |
129 |
|
No response from the dispenser mechanism. |
|
See the recommended action for Error Code 128. |
| 130 |
|
Command not acknowledged by the dispenser mechanism. |
|
See the recommended action for Error Code 128. |
| 131 |
|
CTS (Clear To Send) line from the dispenser is not active. |
|
See the recommended action for Error Code 128. |
| 132 |
|
Status reports bad double detect |
|
Open the Security Cabinet and inspect the feed path for
jammed notes and other foreign matter in the Double Detect Assembly.
Purge the dispenser using purge command. Reset the Cash Dispenser by turning
OFF the AC power for a few seconds and switching it back ON. Complete a
Test Dispense.
If the problem persists, replace the Dispensing Mechanism. |
| 133 |
|
+5 VDC not present on carrier detect. |
|
See the recommended action for Error Code 128. |
| 134 |
|
Exit blocked as reported by status check. |
|
Open the Security Cabinet and inspect the feed path and
exit sensor for jams and broken components. If the feed path is clear Purge
the dispenser with the purge command. Reset the Cash Dispenser by turning
OFF the AC power for a few seconds, then turning it back ON.
Verify correct operation with a live transaction. If the problem persists,
replace the Dispensing Mechanism. |
| 135 |
|
Feed sensor blocked as reported by status check. |
|
Open the Security Cabinet and inspect the feed path and
feed sensor for jams and broken components. If the feed path is clear, Purge
the dispenser with the purge command. Reset the Cash Dispenser by turning
OFF the AC power switch for a few seconds and switching it back ON.
Verify correct operation with the Test Dispense command. If the problem
persist, replace the Dispensing Mechanism. |
| 136 |
|
Modem initialization failed. |
|
Reset the Cash Dispenser by turning the AC Power OFF for
a few seconds then turning it back ON. If the problem persists replace the
Modem Module. If replacing the Modem Module does not correct the problem,
replace the Main Board Assembly. |
| 138 |
|
Printer failed while printing to the receipt printer |
|
Verify that the Printer has paper in it. Replenish paper
as needed. Refer to Page 7-26, Figure 7-25. Verify that all DC voltages
applied to the Printer Control Board are correct. Refer to Page 7-26, Figures
7-26 and 7-27. Release the Printer Locking screw. Open the Printer Bracket
and verify that there are no jams in the printer paper path and that the
blue lever on the left side of the printer is in the print position. If
the voltages are correct and the blue lever on the Printer is in the print
position the most likely causes of this error condition are the Printer
Module, the Printer Control Board, Backplane Assembly, or the Main Board. |
| 139 |
|
Printer controller not responding to commands |
|
See Recommended Action for Error Code 138. |
| 140 |
|
Time-out waiting for printer to be ready. |
|
See Recommended Action for Error Code 138. |
| 141 |
|
Paper jam reported by the controller during status check. |
|
Refer to Page 7-26, Figures 7-26 and 7-27. Release the
Printer Locking screw. Open the Printer Bracket and verify that there are
no paper jams in the printer paper path and cutter. Make sure that the blue
lever on the left side of the printer is in the print position. Verify that
the Printer has paper in it. Replenish paper as needed. Refer to page 7-26,
Figure 7-25. Verify that all DC voltages applied to the Printer Control
Board are correct. Release the Printer Locking screw. If the voltages are
correct and the blue lever on the Printer is in the print position the most
likely causes of this error condition are the Printer Module, the Printer
Control Board, Backplane Assembly, or the Main Board. |
| 142 |
|
Dispenser returns bad command error. |
|
See Recommended Action for Error Code 128. |
| 143 |
|
PTDF error. |
|
This Error code will occur only in Cash Dispensers running
ACS terminal software. This problem may be caused by a corrupt Pin Working
Key. Check with the processor. |
| 144 |
|
No reply from the electronic journal |
|
Verify the connections at both ends of the Backplane to
Electronic Journal cable are securely seated at the Backplane and Electronic
Journal. If it is necessary to check continuity of the cable assembly refer
to Appendix B for pinout of the cable assembly. Verify that the DC voltages
supplied to the Docking Assembly are correct. If the cable and DC voltages
are good, replace the Electronic Journal. If error persists after replacing
the Electronic Journal consider replacing Main Board or Docking Assembly. |
| 145 |
|
Error in reply from the electronic journal. |
|
See the recommended action for Error Code 144. |
| 146 |
|
No reply from command to electronic journal. |
|
See the recommended action for Error Code 144. |
| 147 |
|
Error in reply from electronic journal. |
|
See the recommended action for Error Code 144. |
| 148 |
|
Write to electronic journal failed. |
|
See the recommended action for Error Code 144. |
| 149 |
|
Read from electronic journal failed. |
|
See the recommended action for Error Code 144. |
| 150 |
|
Status command to journal failed. |
|
See the recommended action for Error Code 144. |
| 151 |
|
Electronic journal full. |
|
Install a new roll of paper in the Cash Dispenser and audit
the journal by completing the Print Journal command. After the journal is
printed, verify that all records where audited by performing the print Journal
command again.
If the first print journal command was successful, the print out will indicate
"NO JOURNAL RECORDS TO PRINT". Otherwise the journal may continue
to print. Reset the Cash Dispenser to clear the error.
If the error persists, replace the electronic journal. |
| 152 |
|
Electronic journal corrupt. |
|
See the recommended action for Error Code 144. |
| 153 |
|
Electronic journal mode |
|
See the recommended action for Error Code 144. |
| 154 |
|
Unknown electronic journal status |
|
See the recommended action for Error Code 144. |
| 155 |
|
Electronic journal modify record failure |
|
See the recommended action for Error Code 144. |
156
(Model 9750/9670 only) |
|
No Cassette In Service |
|
Reset the Cash Dispenser. Enter the Management Functions
and verify that all cassettes are in service. |
| 157 |
|
Format command to electronic journal failed. |
|
See the recommended action for Error Code 144. |
| 158 |
|
Format command to electronic journal failed. |
|
See the recommended action for Error Code 144. |
| 159 |
|
Electronic journal test feature failed. |
|
See the recommended action for Error Code 144. |
| 160 |
|
Electronic journal set featured failed. |
|
See the recommended action for Error Code 144. |
| 161 |
|
Electronic journal clear feature failed. |
|
See the recommended action for Error Code 144. |
| 162 |
|
Electronic Journal get serial number failed. |
|
See the recommended action for Error Code 144. |
| 163 |
|
Terminal did not answer. (Triton Connect error) |
|
This error is not displayed at the Cash Dispenser. The
error is generated by the Triton Connect Host Computer when a terminal does
not respond to a telephone call from the Triton Connect Host Computer.
The Cash Dispenser may be turned OFF, or the telephone line is shared with
some other device that connects to the line before the Cash Dispenser. Additionally,
the Triton Connect feature may be disabled at the Cash Dispenser.
This problem may also caused by a defective modem. |
| 164 |
|
Terminal did not return call. (Triton Connect error) |
|
This error is not displayed at the Cash Dispenser. This
error is generated by the Triton Connect Host Computer when a terminal does
not make a call to the Triton Connect Host Computer as requested. Replace
the Modem Module. |
| 165 |
|
Electronic journal not present |
|
See the recommended action for Error Code 144. |
| 166 |
|
Bad dispense. |
|
Open the Security Cabinet and inspect the cash dispenser
for broken parts. Replace the dispenser if it is broken. Check for and clear
any foreign matter the note path. Reset the Cash Dispenser. Replace the
dispenser if the error persists. |
182
(Valid for the Model 9700 only.) |
|
Currency cassette low. |
|
With the Low Currency feature enabled, this error condition
will occur before the Cassette is actually empty. There should be about
1/4 inch of currency (approximately 60 bills) in the cassette when the error
is detected.
To clear an Error 182:
1. Reset the Cash Dispenser by pushing the ON/OFF switch to the OFF position
for about ten seconds. Push the Cash Dispenser ON/OFF switch to the ON position.
When the Reset Error screen appears:
a. Remove the cassette from the Dispensing Mechanism.
b. Press the RESET ERROR key.
c. Refill and install the cassette in the Dispensing Mechanism.
When the Low Currency function is disabled, the dispenser will dispense
every note in the cassette then go Out Of Service for an Error Code 33 (Feed
Failure) |
| 183 |
|
Receipt printer paper low. |
|
Install a new roll of paper if needed. If this does not
correct the problem, verify that the paper low sensor is correctly attached
to the Paper Bracket and it is connected to the Printer Controller PCB.
The paper low sensor may be dirty and require cleaning.
Other possible causes of this problem may be a defective paper low sensor
assembly, or a defective Printer Controller PCB.
A temporary fix to this problem may be to set the LOW RECEIPT PAPER parameter
to IN SERVICE so that the terminal software does not read input from the
sensor. When this is done, the terminal will operate normally until it is
completely out of paper, then go "Out of Service" for an Error
195. |
| 185 |
|
Telephone number not configured. |
|
Enter the Management Functions and configure the Primary
Telephone Number. |
| 186 |
|
Bill size not configured. |
|
Default value is factory set to $0.00. Allowable bill sizes
are 5, 10, 20, 50, 100. Enter the Management Functions and configure the
bill size (Multiple Amount). |
| 187 |
|
Maximum withdrawal not configured |
|
Enter Management Functions and configure the Maximum Amount.
The maximum withdrawal cannot exceed 50 time the denomination of the bill
size in the cassette. |
| 188 |
|
PIN Working key not configured. |
|
Enter Management Functions and configure the Pin Working
Key. |
| 189 |
|
Terminal ID not configured. |
|
Enter the Management Function and configure the Terminal
ID correctly. |
| 190 |
|
Pin Master Key not configured |
|
Enter Management Functions and enter the Pin Master Key. |
| 192 |
|
Communications error. |
|
Enter Mangement Functions and verify that all terminal
parameters have been set correctly. Verify that the telephone line is operational.
Reset the Cash Dispenser and clear the error. Other possible causes may
be a defective Modem Assembly, or main Board Assembly. |
| 193 |
|
The baud rate setting for electronic journal failed. |
|
Inspect the Electronic Journal to make sure it is the correct
part number. Reset the Cash Dispenser and clear the error. If the error
persists replace the Electronic Journal. |
194
(Models 9750/70 only) |
|
An attempt to dispense bills is being made when the cassettes
are not locked |
|
This error may occur anytime a cassette is removed from
the Cash Dispenser with the AC Power ON. Make sure that the cassettes are
installed and locked before performing a test dispense or live transaction.
Reset the Cash Dispenser and Clear the Error. |
| 195 |
|
Receipt printer out of paper |
|
Replenish the paper. Reset the Cash Dispenser and clear
the error. Make sure that the ribbon cable from the Backplane Assembly to
the Low Paper Sensor assembly is fastened at both ends of the cable and
the orientation of the cable is correct. If the error persists, the possible
cause of the problem may be the Low Paper Sensor Assembly, the Backplane
Assembly, or the Main Board Assembly. (Hardware or Software). |
| 196 |
|
Card reader error. |
|
Inspect the Card Reader Assembly. Make sure that there
is no foreign material in the card slot. Clean the Card Reader Assembly
with a cleaning card. Make sure the ribbon cable from the Backplane Assembly
to the Card Reader Assembly is fastened at both ends of the cable and the
orientation of the cable is correct. Reset the Cash Dispenser and clear
the error. If the error persists replace the Card Reader. |
| 203 |
|
SPED keypad is not replying to main board. |
|
Status valid only for units with SPED keypad device installed.
Make sure the battery is seated secure in the battery holder. Make sure
the tamper screw is secure to the SPED Module. Reset the Cash Dispenser
and clear the error.
If the error persists, replace the SPED Keypad Module. |
| 205 |
|
SPED keypad reported tamper condition. |
|
Status valid only for units with SPED keypad device installed.
Make sure the battery is seated secure in the battery holder. Make sure
the tamper screw is secure to the SPED Module. Reset the Cash Dispenser
and clear the error.
If the error persists, replace the SPED Keypad Module. |
| 206 |
|
SPED keypad could not perform a successful command within
SPED_MAX_ATTEMPTS tries. |
|
Status valid only for units with SPED keypad device installed.
Reset the Cash Dispenser and clear the error.
If the error persists, replace the SPED Keypad Module. |
| 207 |
|
SPED not detected. |
|
This Error/Status Code is valid for units with SPED keypad
device installed. Check the cable and connections from J14 on the Docking
Assembly to the 9800 Sped Assembly.
Verify that the SPED Board has the correct DC voltages applied to it. |