Bank Express International - Innovative Merchant Services

TRITON 97XX TERMINAL ERROR CODES

ERROR CODES	DEFINITION	RECOMMENDED ACTION
128	Error in reply from the dispenser mechanism	Verify that the power supply is operating and the DC voltages are being supplied to the dispenser are correct. Verify that the cables from the Docking Assembly to the Electronic Journal to the Dispensing Mechanism are securely seated to the connectors at both ends of each cable.
129	No response from the dispenser mechanism.	See the recommended action for Error Code 128.
130	Command not acknowledged by the dispenser mechanism.	See the recommended action for Error Code 128.
131	CTS (Clear To Send) line from the dispenser is not active.	See the recommended action for Error Code 128.
132	Status reports bad double detect	Open the Security Cabinet and inspect the feed path for jammed notes and other foreign matter in the Double Detect Assembly. Purge the dispenser using purge command. Reset the Cash Dispenser by turning OFF the AC power for a few seconds and switching it back ON. Complete a Test Dispense. If the problem persists, replace the Dispensing Mechanism.
133	+5 VDC not present on carrier detect.	See the recommended action for Error Code 128.
134	Exit blocked as reported by status check.	Open the Security Cabinet and inspect the feed path and exit sensor for jams and broken components. If the feed path is clear Purge the dispenser with the purge command. Reset the Cash Dispenser by turning OFF the AC power for a few seconds, then turning it back ON. Verify correct operation with a live transaction. If the problem persists, replace the Dispensing Mechanism.
135	Feed sensor blocked as reported by status check.	Open the Security Cabinet and inspect the feed path and feed sensor for jams and broken components. If the feed path is clear, Purge the dispenser with the purge command. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Verify correct operation with the Test Dispense command. If the problem persist, replace the Dispensing Mechanism.
136	Modem initialization failed.	Reset the Cash Dispenser by turning the AC Power OFF for a few seconds then turning it back ON. If the problem persists replace the Modem Module. If replacing the Modem Module does not correct the problem, replace the Main Board Assembly.
138	Printer failed while printing to the receipt printer	Verify that the Printer has paper in it. Replenish paper as needed. Refer to Page 7-26, Figure 7-25. Verify that all DC voltages applied to the Printer Control Board are correct. Refer to Page 7-26, Figures 7-26 and 7-27. Release the Printer Locking screw. Open the Printer Bracket and verify that there are no jams in the printer paper path and that the blue lever on the left side of the printer is in the print position. If the voltages are correct and the blue lever on the Printer is in the print position the most likely causes of this error condition are the Printer Module, the Printer Control Board, Backplane Assembly, or the Main Board.
139	Printer controller not responding to commands	See Recommended Action for Error Code 138.
140	Time-out waiting for printer to be ready.	See Recommended Action for Error Code 138.
141	Paper jam reported by the controller during status check.	Refer to Page 7-26, Figures 7-26 and 7-27. Release the Printer Locking screw. Open the Printer Bracket and verify that there are no paper jams in the printer paper path and cutter. Make sure that the blue lever on the left side of the printer is in the print position. Verify that the Printer has paper in it. Replenish paper as needed. Refer to page 7-26, Figure 7-25. Verify that all DC voltages applied to the Printer Control Board are correct. Release the Printer Locking screw. If the voltages are correct and the blue lever on the Printer is in the print position the most likely causes of this error condition are the Printer Module, the Printer Control Board, Backplane Assembly, or the Main Board.
142	Dispenser returns bad command error.	See Recommended Action for Error Code 128.
143	PTDF error.	This Error code will occur only in Cash Dispensers running ACS terminal software. This problem may be caused by a corrupt Pin Working Key. Check with the processor.
144	No reply from the electronic journal	Verify the connections at both ends of the Backplane to Electronic Journal cable are securely seated at the Backplane and Electronic Journal. If it is necessary to check continuity of the cable assembly refer to Appendix B for pinout of the cable assembly. Verify that the DC voltages supplied to the Docking Assembly are correct. If the cable and DC voltages are good, replace the Electronic Journal. If error persists after replacing the Electronic Journal consider replacing Main Board or Docking Assembly.
145	Error in reply from the electronic journal.	See the recommended action for Error Code 144.
146	No reply from command to electronic journal.	See the recommended action for Error Code 144.
147	Error in reply from electronic journal.	See the recommended action for Error Code 144.
148	Write to electronic journal failed.	See the recommended action for Error Code 144.
149	Read from electronic journal failed.	See the recommended action for Error Code 144.
150	Status command to journal failed.	See the recommended action for Error Code 144.
151	Electronic journal full.	Install a new roll of paper in the Cash Dispenser and audit the journal by completing the Print Journal command. After the journal is printed, verify that all records where audited by performing the print Journal command again. If the first print journal command was successful, the print out will indicate "NO JOURNAL RECORDS TO PRINT". Otherwise the journal may continue to print. Reset the Cash Dispenser to clear the error. If the error persists, replace the electronic journal.
152	Electronic journal corrupt.	See the recommended action for Error Code 144.
153	Electronic journal mode	See the recommended action for Error Code 144.
154	Unknown electronic journal status	See the recommended action for Error Code 144.
155	Electronic journal modify record failure	See the recommended action for Error Code 144.
156 (Model 9750/9670 only)	No Cassette In Service	Reset the Cash Dispenser. Enter the Management Functions and verify that all cassettes are in service.
157	Format command to electronic journal failed.	See the recommended action for Error Code 144.
158	Format command to electronic journal failed.	See the recommended action for Error Code 144.
159	Electronic journal test feature failed.	See the recommended action for Error Code 144.
160	Electronic journal set featured failed.	See the recommended action for Error Code 144.
161	Electronic journal clear feature failed.	See the recommended action for Error Code 144.
162	Electronic Journal get serial number failed.	See the recommended action for Error Code 144.
163	Terminal did not answer. (Triton Connect error)	This error is not displayed at the Cash Dispenser. The error is generated by the Triton Connect Host Computer when a terminal does not respond to a telephone call from the Triton Connect Host Computer. The Cash Dispenser may be turned OFF, or the telephone line is shared with some other device that connects to the line before the Cash Dispenser. Additionally, the Triton Connect feature may be disabled at the Cash Dispenser. This problem may also caused by a defective modem.
164	Terminal did not return call. (Triton Connect error)	This error is not displayed at the Cash Dispenser. This error is generated by the Triton Connect Host Computer when a terminal does not make a call to the Triton Connect Host Computer as requested. Replace the Modem Module.
165	Electronic journal not present	See the recommended action for Error Code 144.
166	Bad dispense.	Open the Security Cabinet and inspect the cash dispenser for broken parts. Replace the dispenser if it is broken. Check for and clear any foreign matter the note path. Reset the Cash Dispenser. Replace the dispenser if the error persists.
182 (Valid for the Model 9700 only.)	Currency cassette low.	With the Low Currency feature enabled, this error condition will occur before the Cassette is actually empty. There should be about 1/4 inch of currency (approximately 60 bills) in the cassette when the error is detected. To clear an Error 182: 1. Reset the Cash Dispenser by pushing the ON/OFF switch to the OFF position for about ten seconds. Push the Cash Dispenser ON/OFF switch to the ON position. When the Reset Error screen appears: a. Remove the cassette from the Dispensing Mechanism. b. Press the RESET ERROR key. c. Refill and install the cassette in the Dispensing Mechanism. When the Low Currency function is disabled, the dispenser will dispense every note in the cassette then go Out Of Service for an Error Code 33 (Feed Failure)
183	Receipt printer paper low.	Install a new roll of paper if needed. If this does not correct the problem, verify that the paper low sensor is correctly attached to the Paper Bracket and it is connected to the Printer Controller PCB. The paper low sensor may be dirty and require cleaning. Other possible causes of this problem may be a defective paper low sensor assembly, or a defective Printer Controller PCB. A temporary fix to this problem may be to set the LOW RECEIPT PAPER parameter to IN SERVICE so that the terminal software does not read input from the sensor. When this is done, the terminal will operate normally until it is completely out of paper, then go "Out of Service" for an Error 195.
185	Telephone number not configured.	Enter the Management Functions and configure the Primary Telephone Number.
186	Bill size not configured.	Default value is factory set to $0.00. Allowable bill sizes are 5, 10, 20, 50, 100. Enter the Management Functions and configure the bill size (Multiple Amount).
187	Maximum withdrawal not configured	Enter Management Functions and configure the Maximum Amount. The maximum withdrawal cannot exceed 50 time the denomination of the bill size in the cassette.
188	PIN Working key not configured.	Enter Management Functions and configure the Pin Working Key.
189	Terminal ID not configured.	Enter the Management Function and configure the Terminal ID correctly.
190	Pin Master Key not configured	Enter Management Functions and enter the Pin Master Key.
192	Communications error.	Enter Mangement Functions and verify that all terminal parameters have been set correctly. Verify that the telephone line is operational. Reset the Cash Dispenser and clear the error. Other possible causes may be a defective Modem Assembly, or main Board Assembly.
193	The baud rate setting for electronic journal failed.	Inspect the Electronic Journal to make sure it is the correct part number. Reset the Cash Dispenser and clear the error. If the error persists replace the Electronic Journal.
194 (Models 9750/70 only)	An attempt to dispense bills is being made when the cassettes are not locked	This error may occur anytime a cassette is removed from the Cash Dispenser with the AC Power ON. Make sure that the cassettes are installed and locked before performing a test dispense or live transaction. Reset the Cash Dispenser and Clear the Error.
195	Receipt printer out of paper	Replenish the paper. Reset the Cash Dispenser and clear the error. Make sure that the ribbon cable from the Backplane Assembly to the Low Paper Sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct. If the error persists, the possible cause of the problem may be the Low Paper Sensor Assembly, the Backplane Assembly, or the Main Board Assembly. (Hardware or Software).
196	Card reader error.	Inspect the Card Reader Assembly. Make sure that there is no foreign material in the card slot. Clean the Card Reader Assembly with a cleaning card. Make sure the ribbon cable from the Backplane Assembly to the Card Reader Assembly is fastened at both ends of the cable and the orientation of the cable is correct. Reset the Cash Dispenser and clear the error. If the error persists replace the Card Reader.
203	SPED keypad is not replying to main board.	Status valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make sure the tamper screw is secure to the SPED Module. Reset the Cash Dispenser and clear the error. If the error persists, replace the SPED Keypad Module.
205	SPED keypad reported tamper condition.	Status valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make sure the tamper screw is secure to the SPED Module. Reset the Cash Dispenser and clear the error. If the error persists, replace the SPED Keypad Module.
206	SPED keypad could not perform a successful command within SPED_MAX_ATTEMPTS tries.	Status valid only for units with SPED keypad device installed. Reset the Cash Dispenser and clear the error. If the error persists, replace the SPED Keypad Module.
207	SPED not detected.	This Error/Status Code is valid for units with SPED keypad device installed. Check the cable and connections from J14 on the Docking Assembly to the 9800 Sped Assembly. Verify that the SPED Board has the correct DC voltages applied to it.