ERROR
CODES |
|
DESCRIPTION |
|
RESOLUTION |
20001 |
|
Unable to load a cassette |
|
Remove and replace cassette - Check the micro-switch located
on the inside left wall of the dispenser. Adjust the micro-switch if needed,
also check the white plastic clips that hold the cassete in place.
If they are broken the cassette will not stay in the dispenser. |
20002 |
|
Low Cash |
|
Replenish the cash - if using less than 75 bills, disable
"Low Cash Warning" in the Transaction Setup menu. |
| 20003 |
|
Reject Bin is Full |
|
Empty reject bin - if bin is empty, do a Day Total and then a Cassette
Total - If that doesn't help then check AP, BIOS, and CDU ROM versions.
Replace Mainboard. |
| 20004 |
|
Vault Door is Open |
|
Check vault door switch (located upper left corner) - check that black
and white, 2- wire connector is properly at rear of main board.
Bend switch forward to aid closing problems. Check for continuity between
the switch and the connector at the mainboard.
If wiring is good, replace door switch. |
| 20010 |
|
Receipt Paper Jam |
|
Remove jammed paper - Release receipt paper drawer by pressing
the tab with the green sticker located at the front of the printer. In most
cases may have to remove the printer to locate difficult jams.
NOTE: Do NOT use metal objects
to clear jams, use a business card or stiff paper. |
| 20012 |
|
Receipt printer feed lever open |
|
Close the feed tray on the printer. If the paper tray is
already closed, try opening and closing the tray, try the printer reset
switch. Otherwise, the printer will require service. |
| 20013 |
|
Receipt paper is empty |
|
Replenish the paper roll, If there is already paper in
the printer look for jams or obstructions.
Try the printer reset switch. If it still has the error the printer may
require service. |
| 20014 |
|
Thermal printer is overheated |
|
If this error occurs during the printing of a long journal,
then allow the printer to cool and try again. You may also want to try the
reset button on the printer to clear this error. If this error persists,
the printer will require service. |
| 2xx15 |
|
Cash Dispenser detects bills prior to dispensing |
|
This means that while the ATM was initializing it detected
a blocked sensor in the cash dispenser.
Remove any jammed bills from the dispenser, if no bills are present try
using compressed air to clean the dispenser (a sensor may be blocked by
dust). Otherwise the dispenser will require service. |
| 90001 |
|
Error during card swipe |
|
This error occurs when a customer attempts to swipe their
card and are unsuccessful. It can be that the card reader needs to be cleaned
or simply that the customer didn't swipe their card properly. If persistent,
clean and test the card reader in diagnostics. |
| A0803 |
|
Receipt Paper Jam |
|
Remove jammed paper - Release receipt paper drawer by pressing
the tab with the green sticker located at the front of the printer.
You may need to remove the printer from the ATM to access the jam.
NOTE: Do NOT use metal objects
to clear jams, use a business card or stiff paper to poke around. |
| ADNxx |
|
Printer Connection Error |
|
Check cables between Printer and Mainboard, remove cables
(even though they may be attached) and re-connect. Use an electrical parts
contact cleaner to clean the terminals.
Try the reset button on the printer.
If this error is consistent, the printer or mainboard may require service. |
| Axxx1 |
|
Receipt printer feed lever open - during operation |
|
Close the feed lever on the printer. If it's not open,
try opening and closing it. Also try the reset button on the printer. If
not sevice will be required. |
| Axxx2 |
|
Thermal printer is overheated - during operation |
|
See error 20014.
If this problem is consistent then the printer will require service. |
| Axxx3 |
|
Receipt Paper Jam |
|
Remove jammed paper- Release receipt paper drawer by pressing
the tab with the green sticker located at the front of the printer. You
may need to remove the printer from the ATM to access the jam.
NOTE: Do NOT use metal objects
to clear jams, use business card or stiff paper to poke around. |
| Axxx4 |
|
Receipt paper is empty |
|
Replenish the paper roll. If roll is ok, then try the reset
button on the printer.
Otherwise the printer needs service. |
| Axxx5 |
|
Receipt paper is jamming during loading |
|
Remove any jammed paper and then reload.
You may need to remove the printer to clear jams.
NOTE: Do NOT use metal objects
to clear the jam.
Use a business card or stiff paper to clear jams. Otherwise try the reset
button or have the printer serviced. |
| Axxx8 |
|
Receipt paper cutter error |
|
Remove any jammed paper. You may need to remove the printer
to clear jams.
NOTE: Do Not use metal objects
to clear the jam. Use a business card or stiff paper to clear jams. Otherwise
try the reset button or have the printer serviced. |
| C0011 |
|
CDU sensor is tripped |
|
This would indicate a bill jam at the exit sensor of the
Cash Dispenser.
Usually caused by a customer putting fingers in the cash drawer during dispense.
Other than upgrading the cash tray or using a sign to warn customers, you
can loosen the screws that hold the dispenser and slide it back. |
| C001x |
|
CDU sensor is tripped |
|
Most typically a C0011 error, this would indicate a bill
jam at the exit sensor of the Cash Dispenser.
Usually caused by a customer putting fingers in the cash drawer during dispense.
Other than upgrading the cash tray or using a sign to warn customers, you
can loosen the screws that hold the dispenser and slide it back. |
| C002x |
|
CDU sensor is tripped |
|
Check dispenser for jammed bills and restart the machine.
If no bills are present try using compressed air to clean the dispenser
(a sensor may be blocked by dust).
Otherwise the dispenser may require service. |
| C0030 |
|
CDU motor failure |
|
CDU will require repair/ replacement, there are no in field
service tips. |
| C0031 |
|
CDU Gate Solenoid error |
|
CDU will require repair/ replacement, there are no in field
service tips. |
| C0032 |
|
Outlet solenoid error |
|
CDU will require repair/ replacement, there are no in field
service tips. |
| C0033 |
|
CDU Encoder error |
|
CDU will require repair/ replacement, Usually caused by
loss of battery power to the CDU mainboard. |
| C0034 |
|
Double Note detect module failure |
|
CDU will require repair/ replacement, there are no in field
service tips. |
| C0035 |
|
Double Note detect module failure (2) |
|
CDU will require repair/ replacement, there are no in field
service tips. |
| C0036 |
|
Detected notes in path before initializing |
|
Check for notes in the Cash Dispenser. If no bills are
present try using comressed air to clean the dispenser (a sensor may be
blocked by dust).
Otherwise the dispenser may require service. |
| C0039 |
|
Gate sensor open during initializing |
|
Check the sensor that is activated when you close the reject
bin door.
If the sensor is not being pressed then the error can occur. Check the spring
going to the gate solinoid. Otherwise the CDU will require repair / replacement. |
| C003B |
|
Notes detected during installation |
|
Checks for notes in the Cash Dispenser.
If no bills are present try using compressed air to clean the dispenser
(a sensor may be blocked by dust).
Otherwise the dispenser may require service. |
| C0040 |
|
Cassette removed during dispense |
|
Reset the cassette, check position of microswitch on right
rear wall of cassette bay in the dispenser.
Check the condtion of the white plastic cassette retaining clips in the
dispenser. |
| C0041 |
|
Tried to dispense notes more than 5 times |
|
Check the condition of the cash in the cassette. Verify
that the cash is of good quality.
Check that the denomination in Transaction setup matches the actual denomination
loaded |
| C0042 |
|
Note Jam |
|
Check for notes in the Cash Dispenser. If no bills are
present try using compressed air to clean the dispenser (a sensor may be
blocked by dust). Otherwise the dispenser may require service |
| C0043 |
|
More than 10 notes ejected during one transaction |
|
Verify the quality of the cash. Straighten and shuffle
cash in the cassette. If the cash is of known good quality then try cleaning
the cassette and dispenser.
Otherwise service to cassette or dispenser may be required. |
| C0044 |
|
More than 5 notes rejected consecutively |
|
Verify the quality of the cash. Straighten and shuffle
cash in the cassette If the cash is of known good quality then try cleaning
the cassette and dispenser.
Otherwise service to cassette or dispenser may be required |
| C0046 |
|
CDU Hardware Failure |
|
Not user serviceable, CDU will require repair / replacement. |
| C0047 |
|
Feed error |
|
Check the notes in the cassette, feed error occurred where
the cash leaves the cassette. Verify that the cassettes has cash in it.
For MB1000 this is also caused by a bent or broken clutch alignment screw.
Can also be caused by broken cassette clips. |
| C0048 |
|
Incorrect bill count |
|
Verify cash count under settlement |
| C004A |
|
Jammed Notes |
|
Check for notes in the Cash Dispenser. If no bills are
present try using compressed air to clean the dispenser (a sensor may be
blocked by dust).
Otherwise the dispenser may require service |
| C004B |
|
Long note detected 3 times consecutively |
|
Verify the quality of the cash. Straighten and shuffle cash in the cassette.
Try cleaning the cassette and dispenser. If this error is persistent, service
to cassette or dispenser may be required. |
| C004C |
|
Miscount of notes between sensors |
|
Verify operation of exit gate. Check the number of dispensed
notes.
Clean the dispenser and test using diagnostics. Dispenser may require service. |
| C004D |
|
Cash cassette not properly set |
|
Reset the cassette, check position of microswitch on right
rear wall of cassette bay in the dispenser. Check the condtion of the white
plastic cassette retaining clips in the dispenser. MB1000 check condition
of the clutch alignment screw. |
| C004E |
|
Miscount of notes between sensors |
|
Test CDU using diagnostics, use journal to verify amount
of dispensed notes versus requested notes. Clean dispensers and cassette.
If error is persistent the dispenser may require service. |
| C004F |
|
Miscount of notes between sensors |
|
Test CDU using diagnostics, use journal to verify amount
of dispensed notes versus requested notes. Clean dispensers and cassette.
If error is persistent the dispenser may require service. |
| C0050 |
|
Power failure during dispense |
|
Remove any notes from path, verify amount of dispensed
notes. |
| C0051 |
|
Over 150 notes requested |
|
Possibly due to too many rejects, may require repair or
cleaning if consistent |
| C0052 |
|
Detected notes in path after dispense |
|
Remove any notes from path, verify amount of dispensed
notes.
Clean dispenser. |
| C0053 |
|
CDU double detect module failure |
|
Not field serviceable, CDU will require repair/ replacement. |
| C0055 |
|
Detected long notes at outlet sensor |
|
Check quality of cash, verify that denomination matches
actual loaded cash. |
| C0056 |
|
Exit gate sensor failure |
|
Check condition of exit gate, it may be broken. CDU will
require repair/ replacement |
| C006x |
|
Sensor failure |
|
Check for notes in the Cash Dispenser. If no bills are
present try using compressed air to clean the dispenser (a sensor may be
blocked by dust).
Otherwise the dispenser may require service |
| C007x |
|
Sensor failure |
|
Check for notes in the Cash Dispenser. If no bills are
present try using compressed air to clean the dispenser (a sensor may be
blocked by dust).
Otherwise the dispenser may require service |
| C0082 |
|
Shutter failure |
|
Not field serviceable, CDU will require repair/ replacement |
| C0083 |
|
Stacker sensor failure |
|
Not field serviceable, CDU will require repair/ replacement |
| C0084 |
|
Shutter close error |
|
Not field serviceable, CDU will require repair/ replacement |
| CDN05 |
|
CDU connection failure |
|
Check cables between CDU and Mainboard, remove cables (even
though they may be attached) and re-connect. Use an electrical parts contact
cleaner on terminals.
This error is of concern only if it is repeated.
Outside interference may cause it (neon signs, lights). |
| CDNxx |
|
CDU connection failure |
|
Check cables between CDU and Mainboard, remove cables (even
though they may be attached) and re-connect. Use an electrical parts contact
cleaner on terminals. This error is of concern only if it is repeated.
Outside interference may cause it (neon signs, lights). |
| D0001 |
|
Modem initializing error |
|
This error is reported from the host, check that programming
is correct for this processor.
Could be a modem problem if other similar errors are present. |
| D0002 |
|
Reversal transaction failed |
|
The ATM attempted to do a reversal and could not.
Check transaction with the processor.
Verify CDU functionality with diagnostics.
Verify phone connection. Look in error summary for D1800, D2000. |
| D0012 |
|
Invalid Transaction |
|
Code reported from host processor. |
| D0013 |
|
Invalid Amount |
|
Code reported from host processor. |
| D0014 |
|
Invalid Card Number |
|
Code reported from host processor. |
| D0020 |
|
Surcharge screen should have been displayed |
|
Code reported from host processor. |
| D0024 |
|
Exceeds issuer withdrawal limit |
|
Code reported from host processor. |
| D0039 |
|
No credit account |
|
Code reported from host processor. |
| D0051 |
|
Insufficient Funds |
|
Code reported from host processor. |
| D0052 |
|
No checking account |
|
Code reported from host processor. |
| D0053 |
|
No savings account |
|
Code reported from host processor. |
| D0054 |
|
Expired card |
|
Code reported from host processor. |
| D0055 |
|
Invalid PIN |
|
Code reported from host processor- If processing through
Coredata verify that Dual- Masterkey is enabled (Injected Master Key only)
- all other processors it is disabled. Verify all programming. |
| D0057 |
|
Transaction not permitted card |
|
Code reported from host processor. |
| D0058 |
|
Transaction not permitted Terminal |
|
Code reported from host processor. |
| D0061 |
|
Exceeded withdrawal limit |
|
Code reported from host processor. |
| D0075 |
|
Number of PIN tries exceeded |
|
Code reported from host processor. |
| D0078 |
|
No Account |
|
Code reported from host processor. |
| D0080 |
|
Invalid Date |
|
Code reported from host processor. |
| D0083 |
|
Cannot verify PIN |
|
Code reported from host processor. |
| D0086 |
|
Cannot verify PIN |
|
Code reported from host processor. |
| D0091 |
|
Bank unavailable |
|
Code reported from host processor. |
| D0092 |
|
System unavailable |
|
Code reported from host processor. |
| D0093 |
|
Transaction serial number mismatch |
|
Verify all programming, contact host processor |
| D0094 |
|
Record format mismatch |
|
Verify all programming, contact host processor |
| D0095 |
|
Routing ID mismatch |
|
Verify Routing ID number - Contact host processor |
| D0096 |
|
Terminal ID mismatch |
|
Verify all programming, contact host processor |
| D0097 |
|
Response type mismatch (reversal) |
|
Verify all programming, contact host processor |
| D0098 |
|
Response type mismatch (day-close) |
|
Verify all programming, contact host processor |
| D0099 |
|
Response type mismatch (Configuration) |
|
Verify all programming, contact host processor |
| D009A |
|
Response type mismatch (withdrawal, Balance, Transfer) |
|
Verify all programming, contact host processor |
| D009B |
|
STX omitted |
|
Verify all programming, contact host processor |
| D009C |
|
ETX omitted |
|
Verify all programming, contact host processor |
| D009D |
|
FS omitted (after response code) |
|
Verify that version of Mini-Bank Software matches host
processor.
Contact host processor |
| D009E |
|
FS omitted (after retrieval reference number) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D009F |
|
FS omitted (after system trace audit number) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A0 |
|
FS omitted (after account balance) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A1 |
|
FS omitted (after available balance) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A2 |
|
FS omitted (after available balance) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A3 |
|
FS omitted (after authorization response text) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A4 |
|
ETX is in wrong place |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A5 |
|
FS omitted (after total cash dispense amount in day close) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A6 |
|
FS omitted (after total non cash dispense amount in day
close) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A7 |
|
FS omitted (after surcharge amount in day close message) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D00A8 |
|
FS omitted (after surcharge amount in configuration message) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor.
Check that Dual Master Key is disabled (non Coredata). Contact host processor |
| D00A9 |
|
ETX omitted (from configuration message) |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D0300 |
|
Modem is not responding |
|
Use diagnostic or modem test to test modem. If error is
persistent, modem may be defective. |
| D1000 |
|
No Connection |
|
Use diagnostic or modem test to test modem. If error is
persistent, modem may be defective. |
| D1100 |
|
ENQ not received from host |
|
Verify all programming.
Veify that version of Mini-Bank Software matches host processor. Contact
host processor |
| D1200 |
|
Transmission error |
|
Use diagnostic or modem test to test modem. If error is
persistent, modem may be defective |
| D1300 |
|
NAK sent 3 times to host |
|
Verify host phone number - See D170x. If persistent, it
could be a defective modem. |
| D1500 |
|
Modem connection time out- host not responding |
|
Verify host phone number - verify modem speed - See D170x.
If consistent, it can be a defective modem. |
| D1702 |
|
Modem cannot support connection - excessive line noise
(usually D1704/06) |
|
Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside source
(neon sign, freezer).
This can also be a problem with programming, check all programming (especially
Dual Master Key setting and Host Processor Mode). |
| D1704 |
|
Modem cannot support connection - excessive line noise
(usually D1704/06) |
|
Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside source
(neon sign, freezer).
This can also be a problem with programming, check all programming (especially
Dual Master Key setting and Host Processor Mode). |
| D1706 |
|
Modem cannot support connection - excessive line noise
(usually D1704/06) |
|
Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside source
(neon sign, freezer).
This can also be a problem with programming, check all programming (especially
Dual Master Key setting and Host Processor Mode). |
| D170x |
|
Modem cannot support connection - excessive line noise
(usually D1704/06) |
|
Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside source
(neon sign, freezer).
This can also be a problem with programming, check all programming (especially
Dual Master Key setting and Host Processor Mode). |
| D1800 |
|
No dial tone |
|
Verify that incoming phone line is plugged into "Line"
rather than "Phone" on mainboard.
Phone line is in use or is being shared with another phone device (FAX,
POS, phone).
NOTE: This error occurs only
if there is no dial tone at the mainboard. |
| D1900 |
|
No answer |
|
Verify host phone number - See D170x, there is no answer
from the host modem. |
| D2000 |
|
Phone line Busy |
|
Verify host phone number - call line with handset and check
for busy signal - see D170x. ATM modem is receiving a busy signal when it
dials out. |
| D2100 |
|
Modem Initializing error |
|
Check modem in diagnostics or modem test. If persistent,
it could be a defective modem. |
| D2200 |
|
EOT not received from host |
|
Verify all programming.
Verify that version of Mini-Bank Software matches host processor. Contact
host processor |
| E000x |
|
RMS port failure, response time out, modem failure, no
dial tone |
|
Verify RMS settings (Host Setup) - See D170x |
| F0001 |
|
Current Number of Bills is 0 |
|
Load notes into the cash cassette - use Add Cassette function
in Settlement |
| F0002 |
|
No Surcharge Owner set |
|
Set Surcharge owner - (Customer Setup) |
| F0003 |
|
No Surcharge Amount |
|
Set Surcharge amount - (Customer Setup) |
| F0004 |
|
No refresh timer set when advertisement is enabled |
|
Set refresh timer - (Customer Setup) |
| F0005 |
|
No Advertisement text when advertisement is enabled |
|
Set Advertisement text - (Customer Setup) |
| F0006 |
|
Dispense limit set error (must be less than 25 notes) |
|
Set Dispense limit - (Transaction Setup) |
| F0007 |
|
Denomination Set error |
|
Valid Denominations are $10, $20, $50, $100 - (Transaction
Setup) |
| F0008 |
|
Fast Cash Set error (cannot exceed dispense limit) |
|
Check fast cash settings (Transaction Setup) |
| F0009 |
|
Master Key index is invalid |
|
Check Master Key index- verify checksum (Host Setup) |
| F000A |
|
Master Key is empty |
|
Check Master Key checksum - reinject key (Host Setup) |
| F000B |
|
Host Telephone Number is not set |
|
Set Host Telephone Number - (Host Setup) |
| F000C |
|
Error Retry timer is not set |
|
Set Error retry timer (Host Setup) |
| F000D |
|
RMS Password is not set |
|
Set RMS Password - (Host Setup) |
| F000E |
|
RMS phone number is not set when RMS send is enabled |
|
Set RMS Phone number - (Host Setup) |
| F000F |
|
Terminal ID is not set |
|
Set Terminal ID number - (Host Setup) |
| F0010 |
|
Routing ID is not set |
|
Set Routing ID number - (Host Setup) |
| F0011 |
|
Master Key Serial number is not set |
|
Set Master Key serial number - (Host Setup) |
| F0013 |
|
NVRAM Failure |
|
Fatal error, defective memory chip. Replace Mainboard |
| F0014 |
|
NVRAM Failure |
|
Fatal error, defective memory chip. Replace Mainboard |
